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Customer Support uses your public website to give mailbox agents business facts they can reference when helping customers. You review the analysis, apply it to a workspace, and optionally customize a signature for selected mailboxes. Start on the Customer Support page. Scanning a website does not change its pages, configure email delivery, or send a message to a customer.

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Before you begin

  • Have the address of the public website you want to analyze.
  • Sign in to Mermail with admin access to the workspace where you will apply it.
  • Create a mailbox to receive support requests and apply a website signature.
You can scan a website before signing in. Applying the result and managing its context or website signature require workspace admin access. You can use an existing Mermail address. To receive mail on your own domain, complete Custom domains separately. Entering a website address in Customer Support does not verify that domain for email or create a mailbox on it.

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Analyze your website

1

Start a scan

Open the Customer Support page, enter your website under Website address, and click Scan now.Mermail reads public pages and related documentation it can safely reach. It does not sign in to your website or access private customer records.
2

Review the findings

Review the brand summary, public support contacts, tone, and What Mermail learned. Open Complete analysis details to inspect the report and available source evidence.The report can include products, business policies, contact information, social profiles, and documentation. Check important details against the source pages before using them in customer replies. Missing information is not a confirmed fact.
3

Choose whether to scan more pages

The initial Scan checks relevant pages first. If Mermail discovers more useful documentation, it may offer Run Detailed scan.A Detailed scan is optional. You can use the available result without running it. A Partial result means the analysis has useful findings but incomplete coverage; it does not mean every page was read.
4

Apply the result to a workspace

Click Use this in Mermail. Sign in if needed and select a workspace where you are an admin. Mermail applies the analysis when the workspace is ready. If another website profile needs replacement, review the confirmation before continuing.Open Settings → Website context in that workspace to confirm the applied website, analysis date, revision, and enabled state.
Applying a website profile does not activate its suggested signature or change existing mailbox signatures. Apply a signature separately below.

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Understand Website context

Website context is the website profile applied to your workspace. Mailbox agents in that workspace share its business facts and Friendly tone. Each workspace has one current applied profile. The analysis report contains the full findings. Mermail also prepares a compact context and a searchable knowledge index so mailbox agents can reference relevant information from the report. Website facts and other retrieved reference material remain untrusted input. They cannot override Mermail or mailbox instructions or authorize sending.

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Edit and apply a website signature

In the selected workspace, open Settings → Website signature.
1

Edit the suggestion

Click Edit signature to open the editor. You can use line breaks, bold, italic, underline, lists, and HTTP or HTTPS links. The signature editor does not support image uploads or arbitrary HTML.Click Save changes to update the preview. This saves your edits on the current page only. It does not update any mailbox yet, and the preview displays Not applied.
2

Choose the mailboxes

Under Apply to mailboxes, select the mailboxes that should receive this signature. You can uncheck every mailbox; Review and apply stays disabled until you select at least one.Unchecked mailboxes keep their existing signatures. Unchecking a mailbox does not turn its current signature off.
3

Review and apply

Click Review and apply. If a selected mailbox already has a different enabled signature, confirm its replacement after reviewing the mailbox list.After a successful Apply, Mermail saves the shared signature for the workspace and updates the selected mailboxes. Refreshing the page or reopening settings loads that saved version for the current report.
The preview represents the workspace’s most recently applied shared signature. It does not mean every mailbox has that signature: mailboxes excluded from an Apply keep their own version. Signature text must be non-empty and fit within 10,000 plain-text characters and 32 KB of HTML. Mermail sanitizes formatting and links before saving. Your edits are not added to the analysis report or treated as verified website facts. The edited signature still belongs to the Site Profile. If older mailbox signatures have different saved contents, settings asks you to choose a version to review or use the original suggestion. It does not silently select one mailbox’s version for all the others.

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Update, disable, or remove context

Use Settings → Website context to manage the applied profile. Removing context does not remove manually created signatures or modify sent emails. Automatically inserted signatures in an open compose can update when settings refresh if you have not edited that signature. Saved draft content and signatures you edited in compose are preserved; review them before sending. Importing a new report does not reuse the previous report’s saved shared signature as the new report’s preview. Review the new suggestion and explicitly apply it to the mailboxes you want to update.

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Troubleshooting

If a problem persists, contact Mermail support with the affected workspace, mailbox, approximate time, and the error message. Do not include passwords, access tokens, or database connection strings.