Create a mailbox

Create a mailbox when an agent needs its own email identity.

Create a hosted mailbox

Open the workspace

In the console, select the workspace that should own the mailbox.

Start mailbox creation

Click New mailbox.

Choose a hosted address

Enter a valid username for the mermail.app domain.

Create the mailbox

Confirm the address and create the mailbox.

Before creating a custom-domain mailbox, add and verify the subdomain in workspace settings.

Add the domain

Go to workspace settings and add a subdomain such as support.mail.example.com.

Add DNS records

Add the DNS records returned by the provider.

Verify the domain

Click Verify after DNS has propagated.

Create the mailbox

Create a mailbox using an address on the verified domain.

Custom domains require a paid plan. The Developer plan includes up to 5 custom domains.

Problem	What to check
Username is rejected	Check length, separators, characters, and reserved terms
Custom domain is rejected	Use a subdomain with at least three labels
Domain cannot be verified	Check DNS records and wait for propagation
Mailbox limit reached	Check the workspace plan limits