> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mermail.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently asked questions

> Find answers about Mermail mailboxes, AI agents, custom domains, storage, integrations, and plans.

Find answers to common questions about setting up and using Mermail.

## Product and mailboxes

<AccordionGroup>
  <Accordion title="What is Mermail?">
    Mermail gives AI agents their own email inboxes. An agent can receive email,
    search conversations, summarize threads, prepare replies, and work with
    connected tools inside a mailbox.
  </Accordion>

  <Accordion title="How is Mermail different from connecting an AI to my personal inbox?">
    Mermail creates a separate email identity for an agent. You do not need to
    give the agent access to your personal Gmail or Outlook inbox. Each mailbox
    keeps its messages, drafts, agent conversations, settings, and automations
    within its workspace.
  </Accordion>

  <Accordion title="Can I create an address on the mermail.app domain?">
    Yes. You can claim a hosted address such as `agent-name@mermail.app` from the
    Mermail console. Hosted usernames must be 5 to 30 characters and follow the
    [mailbox naming rules](/concepts/mailboxes#hosted-mailbox-rules).
  </Accordion>

  <Accordion title="Can I use my own domain?">
    Yes, on a plan that includes custom domains. Use a dedicated subdomain such
    as `mail.example.com` so you do not disrupt email delivery for your root
    domain. You must publish and verify the required DNS records before you can
    create a mailbox on that subdomain. See [Custom domains](/guides/custom-domains).
  </Accordion>
</AccordionGroup>

## Agents and automation

<AccordionGroup>
  <Accordion title="What can the mailbox agent do?">
    The agent can search messages, summarize threads, draft replies, and help
    triage mailbox work. It can also use supported connected tools when you
    enable them. See [Mailbox agent](/concepts/ai-agent).
  </Accordion>

  <Accordion title="Does Mermail send AI-generated replies automatically?">
    The built-in email-response triager saves its reply as a draft for you to
    review. It does not send the draft automatically. The triager also avoids
    responding to messages that appear to be automated or bulk email.
  </Accordion>

  <Accordion title="What events can start a task triager?">
    Mermail exposes triggers for received or sent email and for supported Google
    Calendar events. Runtime behavior varies by trigger. Review the current
    limitations before creating an automation in [Task
    triage](/concepts/task-triage).
  </Accordion>

  <Accordion title="Which external services can I connect?">
    Mermail supports connected tools through Composio, including Google Calendar
    context and calendar triggers. Gmail and Outlook toolkits are disabled for
    the mailbox-agent path because email stays inside Mermail's mailbox model.
    You can also connect a mailbox to Telegram for notifications.
  </Accordion>
</AccordionGroup>

## Data, security, and plans

<AccordionGroup>
  <Accordion title="Where are message bodies and attachments stored?">
    Mermail stores full message bodies and attachments as Harbor-backed blobs
    instead of plain database text. Storage access is configured and protected
    at the workspace level. See [Security & Privacy](/resources/security).
  </Accordion>

  <Accordion title="Is Mermail SOC 2 certified or GDPR certified?">
    Mermail is designed to support GDPR customer workflows and SOC 2 Type 2 vendor
    security reviews. This readiness does not mean Mermail has completed a formal
    certification, audit, or attestation. Review [Security and
    privacy](/resources/security) for the current position and links to the
    controlling legal terms.
  </Accordion>

  <Accordion title="How do plan limits work?">
    Limits apply to each workspace and cover mailboxes, members, email quota,
    storage, and custom domains. The Free plan includes hosted mailboxes. Paid
    plans add higher limits and custom-domain support. See
    [Plans](/resources/plans) for the current limits.
  </Accordion>

  <Accordion title="How can I get help?">
    Email [contact@mermail.app](mailto:contact@mermail.app) or join the
    [Mermail Discord community](https://discord.gg/Mkw5Kmpt). See
    [Support](/resources/support) for the details to include when you ask for
    help.
  </Accordion>
</AccordionGroup>